Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping timeframe?
We offer complimentary standard shipping on all domestic orders. Orders are typically processed within 2-3 business days, with delivery expected between 5-7 business days depending on your location.
Do you offer international shipping?
Yes, Eden Presley ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
What is your return and exchange policy?
We accept returns and exchanges on unworn, non-customized items within 14 days of delivery. All items must be returned in their original packaging with security tags intact to be eligible for a refund.
Are your jewelry pieces authentic and certified?
Every Eden Presley piece is crafted using high-quality precious metals and ethically sourced gemstones. Select fine jewelry items include a certificate of authenticity detailing the stone specifications and metal purity.
Can I request a custom design or modification?
We specialize in unique expressions. Please contact our concierge team to discuss custom commissions, ring resizing, or specific metal preferences. Custom orders typically require 4-6 weeks for production.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and harsh chemicals. Store your jewelry in its original pouch and clean gently with a soft, lint-free cloth.